FAQ

1. What is Serve Salama?

An online training program teaching responsible alcohol service in Tanzania.

2. Who can take the course?

Anyone involved in selling, serving, or delivering alcohol, or interested in responsible service.

3. Do I need an account?

No. You provide information only when requesting the final test and certificate.

4. Is there a fee?

The course is free; a certification fee applies only for the digital certificate.

5. How do I get a certificate?

Complete the course and test, then submit a request form. Certificates are issued via email after verification and payment.

6. How long is the certificate valid?

Two years from the date of issue.

7. How is my data used?

We use it to process course requests, issue certificates, and respond to inquiries. We do not sell or share your personal data.

8. Can I retake the test?

Yes, if needed. Retake instructions are provided after you request certification.

9. Need help?

Email: info@servesalama.org

10. Technical requirements

A modern browser (Chrome, Safari, Edge) and a stable internet connection. No special software required.

1. Serve Salama ni nini?

Ni programu ya mtandaoni inayofundisha huduma salama ya pombe nchini Tanzania.

2. Nani anaweza kuchukua kozi?

Mtu yeyote anayehusika na kuuza, kuhudumia, au kusambaza pombe, au anayependa kujifunza huduma salama ya pombe.

3. Je, ninahitaji akaunti?

Hapana. Una toa taarifa zako tu unapofanya maombi ya mtihani wa mwisho na kupata cheti.

4. Je, kuna ada?

Kozi ni bure; ada inatozwa tu kwa ajili ya cheti cha kidijitali.

5. Nitapataje cheti?

Kamilisha kozi na mtihani, kisha jaza fomu ya ombi. Cheti kitatumwa kwenye barua pepe yako baada ya uthibitisho na malipo.

6. Cheti ni halali kwa muda gani?

Miaka miwili kuanzia tarehe ya kutolewa.

7. Taarifa zangu zinatumika vipi?

Tunazitumia tu kushughulikia maombi ya kozi, kutoa vyeti, na kujibu maswali. Hatuziuzi au kuzisambaza taarifa zako binafsi.

8. Je, ninaweza kurudia mtihani?

Ndiyo, ikiwa ni lazima. Maelekezo ya kurudia mtihani yatatolewa baada ya kuomba cheti.

9. Unahitaji msaada?

Barua pepe: info@servesalama.org

10. Mahitaji ya kiufundi

Kibrawuza cha kisasa (Chrome, Safari, Edge) na muunganisho wa intaneti. Hakuna programu maalumu inayohitajika.