Privacy Policy | Sera ya Faragha 

Privacy Policy – Serve Salama Tanzania

Effective Date: September 11, 2025

Serve Salama Tanzania (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website or participate in our training programs.

1. Information We Collect

When you interact with our website or services, we may collect:

• Your name, email address, and phone number

• Course enrollment details and quiz responses

• Payment information (confirmation numbers only; we do not store full card or mobile money details)

• Communications you send to us (e.g., support requests or inquiries)
  
  

2. How We Use Your Information

We use your information to:

• Register you for courses and process payments

• Issue and verify Serve Salama certificates

• Respond to your questions or support requests

• Improve our website and learning materials

• Comply with legal or regulatory obligations
  
  

3. Sharing of Information

We do not sell or rent your personal data. We may share information only:

• With trusted service providers who assist in delivering courses or processing payments (only as necessary)

• If required by law, regulation, or court order
  
  

4. Data Storage & Security

• We take reasonable technical and organizational measures to protect your data.

• Payment transactions are handled securely by verified third-party providers (e.g., M-Pesa, banks).

• We store only the information necessary to process course enrollments, quiz responses, and issue certificates.
  
  

5. Data Retention

• Certificate and course records are kept for at least two years (the validity period).

• After this period, data may be archived or deleted unless legal obligations require longer retention.

6. Your Rights

You may:

• Request access to your personal data

• Ask us to correct or update your information

• Withdraw consent or request deletion of your data (unless required for legal or certification purposes)

To make any request, contact us at info@servesalama.org

7. Third-Party Links

Our website may contain links to external sites (e.g., helpful references on our resources page). We are not responsible for the privacy practices of other websites.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the “Effective Date” updated.

9. Contact Us

If you have questions or concerns regarding this privacy policy or our handling of your data, please contact:

Serve Salama Tanzania

Instagram: @servesalama

Email: info@servesalama.org

Sera ya Faragha – Serve Salama Tanzania

Tarehe ya Kuanza Kutumika: Septemba 11, 2025

Serve Salama Tanzania (“sisi,” “yetu,” au “kwetu”) tunathamini faragha yako na tumejikita kulinda taarifa zako binafsi. Sera hii inaeleza jinsi tunavyokusanya, kutumia, kuhifadhi, na kulinda taarifa zako unapofikia tovuti yetu au kushiriki kwenye programu za mafunzo.

1. Taarifa Tunazokusanya

• Jina, barua pepe, na namba ya simu

• Usajili wa kozi na majibu ya mitihani

• Nambari za uthibitisho wa malipo (hatuhifadhi maelezo ya kadi au simu)

• Mawasiliano unayotutumia (maswali au maombi ya msaada)
  
  

2. Jinsi Tunavyotumia Taarifa Zako

• Kukusajili na kushughulikia malipo

• Kutoa na kuthibitisha vyeti

• Kujibu maswali na maombi ya msaada

• Kuboresha tovuti na vifaa vya kujifunzia

• Kufuata matakwa ya kisheria
  
  

3. Kusambaza Taarifa

• Hatuziuzi wala kukodisha taarifa zako.

• Tunaweza kusambaza tu na watoa huduma wanaosaidia kutoa kozi au kushughulikia malipo, au ikiwa inahitajika kisheria.
  
  

4. Hifadhi ya Data na Usalama

Tunachukua hatua za kiufundi na kiutawala kulinda data zako. Miamala ya malipo hushughulikiwa na watoa huduma waliothibitishwa.

5. Muda wa Kuhifadhi Data

Rekodi za vyeti na kozi huhifadhiwa kwa angalau miaka miwili. Baada ya hapo, data inaweza kuhifadhiwa au kufutwa kulingana na sheria.

6. Haki Zako

Unaweza kuomba kufikia, kusasisha, au kufuta data zako (isipokuwa inapohitajika kisheria au kwa kuthibitisha vyeti).

Mawasiliano: info@servesalama.org

7. Viungo vya Tovuti za nje

Hatuwajibiki kwa sera za faragha za tovuti za nje zilizounganishwa.

8. Mabadiliko

Tutaweka masasisho ya sera hii kwenye tovuti na kuboresha tarehe ya kuanza kutumika.

9. Wasiliana Nasi

Ikiwa una maswali au wasiwasi kuhusu Sera hii ya Faragha au jinsi tunavyoshughulikia taarifa zako, tafadhali wasiliana na:

Serve Salama Tanzania

Instagram: @servesalama

Barua pepe: info@servesalama.org