ENGLISH
Privacy Policy – Serve Salama Tanzania
Effective Date: September 11, 2025
Serve Salama Tanzania (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website or participate in our training programs.
When you interact with our website or services, we may collect:
Your name, email address, and phone number
Course enrollment details and quiz responses
Payment information (confirmation numbers only; we do not store full card or mobile money details)
Communications you send to us (e.g., support requests or inquiries)
We use your information to:
Register you for courses and process payments
Issue and verify Serve Salama certificates
Respond to your questions or support requests
Improve our website and learning materials
Comply with legal or regulatory obligations
We do not sell or rent your personal data. We may share information only:
With trusted service providers who assist in delivering courses or processing payments (only as necessary)
If required by law, regulation, or court order
We take reasonable technical and organizational measures to protect your data.
Payment transactions are handled securely by verified third-party providers (e.g., M-Pesa, banks).
We store only the information necessary to process course enrollments, quiz responses, and issue certificates.
Certificate and course records are kept for at least two years (the validity period).
After this period, data may be archived or deleted unless legal obligations require longer retention.
You may:
Request access to your personal data
Ask us to correct or update your information
Withdraw consent or request deletion of your data (unless required for legal or certification purposes)
To make any request, contact us at info@servesalama.org
Our website may contain links to external sites (e.g., helpful references on our resources page). We are not responsible for the privacy practices of other websites.
We may update this Privacy Policy periodically. Any changes will be posted on our website with the “Effective Date” updated.
If you have questions or concerns regarding this privacy policy or our handling of your data, please contact:
Serve Salama Tanzania
Instagram: @servesalama
Email: info@servesalama.org
SWAHILI
Sera ya Faragha – Serve Salama Tanzania
Tarehe ya Kuanza Kutumika: Septemba 11, 2025
Serve Salama Tanzania (“sisi,” “yetu,” au “kwetu”) tunathamini faragha yako na tumejikita kulinda taarifa zako binafsi. Sera hii inaeleza jinsi tunavyokusanya, kutumia, kuhifadhi, na kulinda taarifa zako unapofikia tovuti yetu au kushiriki kwenye programu za mafunzo.
1. Taarifa Tunazokusanya
Jina, barua pepe, na namba ya simu
Usajili wa kozi na majibu ya mitihani
Nambari za uthibitisho wa malipo (hatuhifadhi maelezo ya kadi au simu)
Mawasiliano unayotutumia (maswali au maombi ya msaada)
2. Jinsi Tunavyotumia Taarifa Zako
Kukusajili na kushughulikia malipo
Kutoa na kuthibitisha vyeti
Kujibu maswali na maombi ya msaada
Kuboresha tovuti na vifaa vya kujifunzia
Kufuata matakwa ya kisheria
3. Kusambaza Taarifa
Hatuziuzi wala kukodisha taarifa zako.
Tunaweza kusambaza tu na watoa huduma wanaosaidia kutoa kozi au kushughulikia malipo, au ikiwa inahitajika kisheria.
4. Hifadhi ya Data na Usalama
Tunachukua hatua za kiufundi na kiutawala kulinda data zako. Miamala ya malipo hushughulikiwa na watoa huduma waliothibitishwa.
5. Muda wa Kuhifadhi Data
Rekodi za vyeti na kozi huhifadhiwa kwa angalau miaka miwili. Baada ya hapo, data inaweza kuhifadhiwa au kufutwa kulingana na sheria.
6. Haki Zako
Unaweza kuomba kufikia, kusasisha, au kufuta data zako (isipokuwa inapohitajika kisheria au kwa kuthibitisha vyeti).
Mawasiliano: info@servesalama.org
7. Viungo vya Tovuti za nje
Hatuwajibiki kwa sera za faragha za tovuti za nje zilizounganishwa.
8. Mabadiliko
Tutaweka masasisho ya sera hii kwenye tovuti na kuboresha tarehe ya kuanza kutumika.
9. Wasiliana Nasi
Ikiwa una maswali au wasiwasi kuhusu Sera hii ya Faragha au jinsi tunavyoshughulikia taarifa zako, tafadhali wasiliana na:
Serve Salama Tanzania
Instagram: @servesalama
Barua pepe: info@servesalama.org